Terms and conditions/Privacy Policy

Refunds

A student giving 7 or more days notice of cancellation shall receive a full refund of the course fee, A student giving less than 7 days notice but greater than 48 clear hours notice of cancellation will receive a 50% refund of the course fee A student giving less than 48 hours notice shall not receive nor be entitled to receive any refund.

You are booking your place on the course for the day or days booked. Once the course has started and should you choose not to continue or be unable to continue for any reason that is your choice, however no refunds will be offered once the course has commenced.

Sleeping in, being called out to work, forgetting, car breaking down, not having correct licence or not completing a course within the legislative time allowed as is the case with the Pre Learner Course (30 days) etc are not grounds for a refund. Acute illness supported by medical certificate will be considered.

You are not paying money to obtain a licence. You are enrolling in a training and licence assessment course If you are unable to demonstrate competency when being assessment you may need to have more practice or training prior to enrolling to be reassessed again. Not being able to be assessed as competent on the day does not entitle you to a refund. Cancellation of a training program for any reason by an Instructor shall entitle each student in the program to receive a full refund of all monies paid for that program. At the option of the student any monies to which the student is entitled by way of refund may be credited by Learn 2 Ride towards a future training program. No refunds will be given for gift vouchers. Learn 2 Ride will not accept liability for any travel or other cost incurred or seen as thrown away by a student as the result of any program cancellation or postponement.

For all refund requests a student should request such refund either verbally or in writing to the general manager who will decide if a refund is to be granted. Being called out to work, car problems, etc are not grounds for a refund. Should you be unable to continue in the course because you cannot meet the required riding standard as per the assessment criteria does not entitle you to a refund.

Code of Practice-Student information

ELIGIBILITY: You must be eligible to attend the Qride training and assessment course. You can check your eligibility by logging into your TMR account or call our office for more details.

HOW LONG WILL IT TAKE TO GET MY LICENSE?

If you are starting from scratch it will take you a minimum of 3 months from the time you complete and obtain your learner permit to the time you can complete the Re licence assessment day. You will then need to hold your RE licence for 2 years before being able to upgrade to a R unrestricted licence. COURSE CONTENT : The course curriculum provides a balanced program, presented in a logical and progressive manner, with the sequence, structure and timing of modules designed to support knowledge and skill acquisition. The curriculum relies on the system of specifying the value, purpose and direction of training, emphasizing and repeating critical elements, the use of key learning phrases, and ‘over learning’ to enhance knowledge retention and reinforce skills. The course is competency based, with each competency element assessed as competent or not yet competent; participants will only successfully complete the course if they demonstrate all competencies. The course adopts a blended approach to learning including theory based teaching, demonstrations, coaching and practice through doing. Individualized feedback is provided throughout the course allowing participants to learn through experience. This interaction also facilitates self-reflection and the use of higher order thinking, which has been shown to positively influence on-road behaviour and attitudes to road safety. Topics included are: Pre start checks Slow Maneuvering Road craft Attitude effects Braking Hill starts Motorcycle controls Cornering Overtaking Safety and Hazards Steering System of vehicle control Defensive riding Vision techniques Hazard observation

BEING ASSESSED

We all learn at different rates and the nature of competency based training and assessment accommodates this well. The time it takes a student to complete the various tasks competently will vary based on the learner rider’s knowledge, skill and experience. If a student does not achieve ALL of the required competency standards in a reasonable time it doesn’t mean they have failed. All it means is that further training will be required to get the student to the appropriate level of competency for the elements that they are struggling with. he student will need to re-visit and attend the course again in order to complete the required modules You could be assessed in many different ways.
• · Your riding will be continually observed • · You will need to demonstrate particular tasks on demand • · You will be asked questions orally and via a written assessment. • · You will probably be asked to perform many tasks more than once • · You may be asked to alter the way you perform a task ; • You will be assessed in accordance with the Qride Assessment Process

If you are not successful the first time you are assessed, you can: • · Try again at another time; • · Ask the assessor for more guidance; • · Do some more practice, and then try again later. Once you reach a prescribed level of competency for the above criteria you are issued with a competency declaration certificate (valid for 12 months) which can be presented to any QLD Transport Customer service centre where you will be issued with either a Pre Learner certificate of competency a R or RE licence.competency Remember: Your competency certificate is not a licence. Licences are only issued by Queensland Transport.

IMPORTANT NOTE.

Achieving competency is not only the decision by the trainer assessor. It is your decision too. If you are deemed by your assessor to be competent but you feel as if you haven’t mastered a skill it, or feel uncomfortable performing a task or don’t quite understand the technique, it is up to you to talk to your trainer assessor about this at the time of assessment. Your trainer assessor WILL address your concern and give you further instruction and more time to reinforce the skill .The entire purpose of the training and assessment program is for you to be able to ride a motorcycle on the road with other road users in a safe and appropriate manner and have a clear understanding of the specific skills required to ride a motorcycle and how to execute them.

SAFETY:

Whilst you are riding the motorcycle you are required to wear an Australian Standards AS 1698-1988 ECE 2205 approved motorcycle helmet and protective clothing including long pants, enclosed shoes, jacket, gloves and eye protection. A compliant L Plate must be fitted to the rear of the motorcycle or an L Plate vest is to be worn (supplied). UNACCOMPANIED RIDING: It is an offense to ride on the road as a learner without being in the company of an instructor or other rider who has held an open motorcycle licence for the class of motorcycle you are riding, for at least 1 year. If for any reason you become separated (out of sight) from the trainer you must pull over to the kerb, dismount and wait for the trainer to come back for you. If the lead rider takes a wrong turn or deviates from the designated route all students are to follow that rider providing it is safe and lawful to do so. Your trainer will discuss and confirm the separation policy with you before you head out onto the road.

CODE OF CONDUCT:

Students are required to act responsibly and safely and to obey the basic rules of courtesy and fairness to trainers, other students and all road users. You are reminded that you are in a potentially dangerous environment and you must obey all traffic rules and not intentionally put yourself or others in danger. Your rider trainer will never ask you or expect you to do anything illegal. You will be held responsible for your own actions.

SPECIAL NEEDS:

Students are asked to approach the trainer before the course commences to discuss any Language, Literacy or Numeracy issues you may have. If any special needs cannot be accommodated on the day the learner will be encouraged to postpone the course to allow the trainer to obtain further assistance or training aids. Students suffering from any illness, injury, medication or ailment that may inhibit their ability to control a motorcycle safely on the road should discuss this with their trainer assessor so that a control measure can be put in place. Some conditions or health issues may require you to provide a medical certificate, in this instance a Queensland Transport Medical Certificate for Motor Vehicle Driver form (F3712) must be completed by your doctor or specialist

COMPLAINT RESOLUTION

The student should forward any complaints in writing to the service provider. The service provider will, where necessary, discuss the details with the trainer involved and if necessary arrange a meeting with all parties to resolve the issue. Every effort will be made to resolve any grievances without the need for a formal appeal.

APPEALS PROCEDURE:

The procedure for appealing an assessment decision is as follows: • § Register your appeal in writing to the service provider within 7 days • § Attend meeting with service provider to resolve issue • § Implement agreed mediation outcome (eg. more training, re-assessment etc) • § Contact appropriate legal entity if issue cannot be resolved Refunds A student giving 7 or more days notice of cancellation shall receive a full refund of the course fee, A student giving less than 7 days notice but greater than 48 clear hours notice of cancellation will receive a 50% refund of the course fee A student giving less than 48 hours notice shall not receive nor be entitled to receive any refund.

You are booking your place on the course for the day or days booked. Once the course has started and should you choose not to continue for any reason that is your choice, however no refunds will be offered once the course has commenced.

Sleeping in, being called out to work, forgetting, car breaking down, not having correct licence or not completing a course within the legislative time allowed as is the case with the Pre Learner Course (30 days) etc are not grounds for a refund. Acute illness supported by medical certificate will be considered.

You are not paying money to obtain a licence. You are enrolling in a training and licence assessment course If you are unable to demonstrate competency when being assessment you may need to have more practice or training prior to enrolling to be reassessed again. Not being able to be assessed as competent on the day does not entitle you to a refund. Cancellation of a training program for any reason by an Instructor shall entitle each student in the program to receive a full refund of all monies paid for that program. At the option of the student any monies to which the student is entitled by way of refund may be credited by Learn 2 Ride towards a future training program. No refunds will be given for gift vouchers. Learn 2 Ride will not accept liability for any travel or other cost incurred or seen as thrown away by a student as the result of any program cancellation or postponement.

For all refund requests a student should request such refund either verbally or in writing to the general manager who will decide if a refund is to be granted. Being called out to work, car problems, etc are not grounds for a refund. Should you be unable to continue in the course because you cannot meet the required riding standard as per the assessment criteria does not entitle you to a refund.

DISCLOSURE OF INFORMATION:

Learn2ride collects the information about you on the Student Registraion form. You may also provide other information to Learn2ride. Learn2ride will only release your records to the individual to whom it applies. The Department of Transport and Main Roads and the Queensland Police also have authority to access your records. . Learn2ride will not disclose your personal information to any other third parties without your consent unless required to by law. Any information collected by Learn 2 Ride will remain confidential and will be stored in a secure location at the Learn 2 Ride office. A student may obtain a copy of any information collected by Learn 2 Ride pertaining to themselves upon written request.

MOTORCYCLES:

It is the responsibility of Learn 2 Ride to ensure all bikes provided by Learn2ride are currently registered and roadworthy. However if you are using your own motorcycle you will be required to sign a statutory declaration to ensure registration and roadworthiness requirements are fulfilled. Students using a bike supplied by Learn 2 Ride are reminded that they are fully responsible for any damage incurred to the motorcycle whilst ridden by them or in their care. All motorcycles owned by the proprietor of Learn 2 Ride used for Q Ride training are uninsured. Please ask your rider trainer to answer any questions you may have regarding this issue before commencing the course. Please do not over estimate your riding abilities in the hope of obtaining your licence whilst putting yourself, our motorcycle and or third parties at risk

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