Terms and conditions/Privacy Policy

Learn2Ride – Terms & Conditions

1. Eligibility

It is your responsibility to ensure you meet all Queensland Transport and Main Roads (TMR) eligibility requirements before booking and attending a course.

Prior to course commencement, you must:

• Log into your TMR account and confirm eligibility • Obtain a QRide Eligibility Certificate through TMR • Provide your QRide Eligibility Certificate to Learn2Ride • Present a valid Queensland driver licence on the day of training

Failure to provide required eligibility documentation before the course start time will result in forfeiture of your booking. No refund, credit or transfer will apply.

Learn2Ride accepts no responsibility for ineligibility, expired documentation, incorrect licence type, incomplete Hazard Perception Test, or failure to meet legislative timelines.

2. Licence Pathways (Summary Only)

Learn2Ride provides training and competency assessment in accordance with TMR requirements. Licence issuance is determined solely by TMR.

Motorcycle Learner Licence (L-RE)

Requirements include:

• Holding a Queensland provisional or open car licence for at least 12 months • Obtaining a QRide Eligibility Certificate • Providing the QRide Eligibility Certificate to Learn2Ride prior to training • Successful completion of an approved QRide Pre-Learner Course • Presentation of your QRide Competency Certificate to TMR

Restricted Licence (RE)

Requirements include:

• Holding a valid L-RE licence • Obtaining a QRide Eligibility Certificate • Providing the QRide Eligibility Certificate to Learn2Ride prior to training • Passing the Motorcycle Hazard Perception Test • Successful completion of an approved QRide RE Course

Unrestricted Licence (R)

Requirements include:

• Holding an RE provisional or open licence for at least 2 years • Obtaining a QRide Eligibility Certificate • Providing the QRide Eligibility Certificate to Learn2Ride prior to training • Successful completion of an approved QRide R Course

Participants are responsible for confirming current TMR requirements.

3. Booking & Class Allocation

Bookings secure a position in a legislated five-person class.

Motorcycles, protective equipment, instructor time and administrative resources are allocated in advance. Because class sizes are strictly limited and cannot be refilled at short notice, cancellation policies are strictly applied.

4. Refund & Transfer Policy 7 Days or More Notice

Refund of course fee less a $30 administration fee. Rescheduling is free. You may transfer your booking using the link provided in your course confirmation email.

Less than 7 Days but More than 48 Hours Notice

50% refund. If rescheduling, 50% of the course fee transfers and the remaining 50% is payable.

Less than 48 Hours / Same-Day Cancellation

No refund or transfer applies.

Administration & Processing Fees

All approved refunds are subject to a $30 administration fee. Non-refundable third-party transaction or payment processing fees will also be deducted where applicable.

5. Non-Attendance & Documentation Failure

The booking is forfeited if you:

• Fail to attend (no show) • Arrive late and are unable to commence training • Return late from a designated break • Fail to present a valid driver licence • Fail to provide required eligibility documentation • Fail to meet mandatory TMR eligibility requirements

In these circumstances:

• No refund • No credit • No transfer • A new booking at full fee is required

6. Non-Refundable Circumstances

The following do not qualify for refund or transfer:

• Work commitments or roster changes • Travel delays or vehicle breakdown • Childcare issues • Oversleeping • Bereavement or personal circumstances • Believing the course was scheduled for a different date • Weather concerns • Incorrect licence type • Failure to complete the Hazard Perception Test • Failure to meet TMR timelines

This list is not exhaustive.

7. Medical Circumstances

If medically unfit to attend, you may submit a valid medical certificate dated the course date for review.

Submission of a medical certificate does not create an automatic entitlement to a refund or transfer.

Any refund, credit or transfer granted is at the sole discretion of Learn2Ride and remains subject to the $30 administration fee.

Same-day cancellations remain ineligible for refund unless Learn2Ride determines otherwise.

8. Course Attendance & Competency

You are paying for training and assessment, not a guaranteed licence.

If you are unable to demonstrate competency, further training may be required before reassessment.

No refund applies for failure to demonstrate competency or if you choose not to continue once the course has commenced.

9. Supervision Requirement – Learner Riders

Learner riders (L-RE) must be accompanied at all times during on-road QRide training and assessment by an accredited Rider Trainer in accordance with Queensland legislation.

Learner riders are not permitted to ride on a public road unaccompanied under any circumstances.

If separated from your Rider Trainer:

• Reduce speed and prepare to stop • Pull over in the nearest safe and legal location • If a safe location is not immediately available, proceed cautiously to the nearest suitable stopping point • Stop the motorcycle and wait until rejoined

Failure to comply may result in removal from training without refund.

10. Safety & Conduct

Participants must:

• Wear approved protective equipment • Follow all instructions given by trainers • Comply with all road laws • Not ride under the influence of alcohol, drugs or medication

Failure to comply may result in removal from training without refund.

11. Motorcycle Responsibility

Motorcycles supplied by Learn2Ride are roadworthy but uninsured.

Damage caused while in your care is your responsibility.

If using your own motorcycle, you warrant that it:

• Is registered and roadworthy • Complies with the Transport Operations (Road Use Management – Vehicle Standards and Safety) Regulation 2010 (Qld)

Learn2Ride does not undertake mechanical inspections beyond a visual pre-ride check and accepts no responsibility for latent mechanical defects.

12. Recreational Services Risk Warning, Release & Indemnity (Queensland) Risk Warning

Motorcycle training and riding constitute a dangerous recreational activity under the Civil Liability Act 2003 (Qld).

Participation involves obvious risks including, but not limited to:

• Loss of control of a motorcycle • Collision with vehicles, objects or persons • Mechanical failure • Road surface hazards • Weather conditions • Errors of judgment by you or others

These risks may result in serious injury, permanent disability, psychological harm, property damage or death.

By participating, you acknowledge and voluntarily accept these risks.

Assumption of Risk

You acknowledge that you are voluntarily participating in Q-Ride training and assume all obvious risks associated with participation.

To the fullest extent permitted by law, Learn2Ride is not liable for harm suffered as a result of the materialisation of an obvious risk of a dangerous recreational activity under the Civil Liability Act 2003 (Qld).

Recreational Services Liability Exclusion

Learn2Ride supplies recreational services within the meaning of section 139A of the Competition and Consumer Act 2010 (Cth).

To the extent permitted by law, you agree to exclude, restrict or modify any liability of Learn2Ride for death or personal injury arising from the supply of recreational services.

Nothing in these Terms excludes liability which cannot lawfully be excluded.

Release & Indemnity

To the fullest extent permitted by law, you:

• Release and discharge Learn2Ride and its trainers, instructors, employees, contractors and agents from claims arising from your participation, including claims based on negligence;

• Indemnify Learn2Ride against claims brought by you or any third party arising from your conduct during training;

• Indemnify Learn2Ride for damage to motorcycles, vehicles, equipment or third-party property caused by you.

Limitation of Liability

Where liability cannot be excluded under the Competition and Consumer Act 2010 (Cth), liability is limited, at the option of Learn2Ride, to:

• The resupply of the services; or • The cost of having the services supplied again.

13. Privacy Policy

Learn2Ride collects personal information for the purpose of:

• Processing course bookings • Confirming eligibility for QRide training • Communicating with participants • Meeting obligations to Queensland Transport and Main Roads (TMR) • Complying with legal and regulatory requirements

Information Collected

Information may include:

• Name • Date of birth • Address • Contact details • Driver licence details • QRide Eligibility Certificate information • Payment information • Training and assessment records

Use of Information

Personal information is used solely for:

• Course administration • Eligibility verification • Licensing documentation • Insurance purposes • Safety and compliance obligations

Learn2Ride may disclose information to:

• Queensland Transport and Main Roads • Queensland Police (where legally required) • Insurers • Payment processing providers • Booking system providers

Information will not be sold or disclosed to unrelated third parties without consent unless required by law.

Data Security

Learn2Ride takes reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.

Electronic records are stored securely. Paper records are stored in controlled environments.

Access & Correction

You may request access to personal information held about you or request correction of inaccurate information by contacting Learn2Ride directly.

Retention

Records are retained for the period required by law and QRide regulatory requirements.

Website & Booking Platform

Online bookings are processed through a third-party booking platform. Payment information is processed securely by authorised payment providers. Learn2Ride does not store full credit card details.

Acceptance

By completing a booking or participating in training, you acknowledge that:

• You have read and understood these Terms & Conditions / Privacy Policy; • You agree to be bound by them; • You consent to the collection and use of your personal information as described above.